CONTACT US

Effective Date: August 8, 2026

We appreciate you taking a moment to visit Gdhengrun.

Need a closer look at one of our decorative pieces? Have a question about an order, a shipment, tracking, a return, or a refund? Our customer care team is ready to assist. We value every shopper who chooses us and will do our best to make your experience attentive and clear—qualities we also look for in the home accents we offer.

Details to Include in Your Message

To help us grasp your request and answer promptly, please share as much of the following as possible:

- Your order number, if you have it;
- The email address tied to the order;
- The item name or a link to its product page;
- A clear summary of what you need; and
- Photos or videos if something arrived damaged, faulty, wrong, or missing parts.

For a damaged, faulty, wrong, or incomplete delivery, please attach clear images of the product, the problem, the shipping label, and the outer box where relevant. These details let us review the situation accurately and propose a suitable fix.

Ways to Reach Us

Customer Service Email: service@gdhengrun.com
Store Website: gdhengrun.com

Our team reads messages on business days and will respond as soon as reasonably possible. We may not always reply instantly, but every request receives careful attention.

If your order issue is time-sensitive, please state that clearly in your email and include your order number. We will prioritize urgent matters wherever reasonably possible.

Please avoid sending repeated messages about the same issue, as duplicates can make it harder to track your request.

Changing or Canceling an Order

If you need to fix a delivery address, switch a product selection, or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to help. However, once an order has moved into processing, packing, or shipment, we cannot guarantee that it can still be changed or canceled.

Returns and Product Problems

Please contact us before sending anything back.

The right return location may differ depending on the product, the order, and where you are. If your return request is reviewed and approved, we will email the applicable return address and step-by-step instructions.

Do not send a product to our registered business address or to any address printed on the original package unless our customer service team specifically tells you to do so.

Products sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. Please review our Returns and Cancellation Policy for full eligibility requirements and refund procedures.

If a product arrives damaged, faulty, wrong, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing part, providing a replacement, arranging an exchange, or issuing a refund for the affected item.